1. THESE TERMS
By using this Service*, you acknowledge that you have read and understood these terms and agree to be bound by them. If you do not agree with the terms set out below, you should not use this Service. Your use of our Service constitutes your agreement to follow and be bound by these terms.
(* defined below)
In these terms:
- 'Branch' means a location from which eurochange operates;
- 'Online' means access to the Services through the internet on Currency Online Group Website;
- 'Order' means our Services as set out below;
- 'eurochange'/'we'/'us'/'our': refers to eurochange Ltd whose registered office is Essex House, Rutherford Close, Meadway Corporate Centre, STEVENAGE, Hertfordshire, SG1 2EF (company number 02519424) and with VAT number GB760881707. Eurochange is part of the Western Union group of companies;
- 'Click & Collect Transaction' has the meaning set out in term 4.1(b);
- 'Service' means the foreign currency purchased by you at the agreed exchange rate pursuant to these terms and conditions;
- 'Telephone' means the telephone line through which you have accessed the Service;
- 'Website' means the internet site (www.currencyonlinegroup.com and any subdomains) through which you have accessed the Service;
- 'Working Days' means from 9.00am – 5.00pm Monday to Friday (inclusive) excluding bank and public holidays in England and Wales;
- 'Writing' means written or email communication; and
- 'You'/'your' means a person agreeing to these terms and conditions in order to use our Service.
2. HOW TO CONTACT US
2.1 You can contact us by Writing to us at [email protected] or
Administration,eurochange Limited,
PO Box 435,
Stevenage,
SG1 9GA
Telephone No: 0333 2401687
2.2 How we may contact you. If we have to contact you, we will do so by telephone or by Writing to you at the email address or postal address you provided to us in your Order.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your Order.
Website: As part of the Order process, you will have reviewed and agreed to these terms and conditions and accepted these by successfully submitting your payment information. Our acceptance of your Order will take place when you receive your email confirmation at which point a contract will come into existence between you and us.
3.2 Your order number. We will assign an Order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the Order number whenever you contact us about your Order.
3.3 We only sell to persons who are located within the UK. The payment card used by you will be registered to you at your existing address. The Website Service is solely for the provision of our Service in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
3.4 Do not use our service in breach of applicable laws. You must not use our Service (as described in these terms) in breach of any applicable law, rule and/or regulation. In submitting Orders, you warrant that you are not breaching and do not intend to breach any applicable law, rule or regulation whilst availing of the Services set out in these terms.
3.5 We reserve the right not to accept Orders placed with us, at our sole discretion, for any reason.
4. TERMS APPLYING TO BUY TRAVEL MONEY TRANSACTIONS
4.1 Website Buy Travel Money Transactions. There is one type of Buy Travel Money Transaction which you are able to enter into on the Website, namely:
- (b) a Click & Collect Transaction – this is where your exchange rate is agreed Online, you pay at and collect your purchased travel money from your requested eurochange Branch.
4.2 Exchange Rates. Before placing your Order, we shall provide you with exchange rates on the Website, based on the currency and amount of travel money you wish to purchase from us. You may, using these exchange rates, place an Order for entering into a Buy transaction with us.
4.3 Payment - you will pay for your order at collection from a eurochange location.
You may:
(a) pay us by cash or debit card
Payments by debit card will not incur a surcharge from eurochange but you may be charged by your card issuer – please check their terms & conditions if you are unsure. Debit card payments that are declined by your bank may lead to the funds being set aside as on 'hold' by your card issuer. We have no control of this process and are not liable for any difficulties that arise from this.
4.4 Fulfilment of travel money
(b) You entered into a Click & Collect Transaction; you shall collect the purchased travel money from the eurochange location set out in your Order confirmation;
4.5 Minimum and maximum order amounts.
(b) Click & Collect Transactions have a minimum Order amount of £100 and a maximum Order amount of £2,500 Sterling;
We reserve the right to amend these amounts at any time at our discretion and without notice.
5. GENERAL TERMS
5.1 All Orders where we sell currency to you will be rounded up to the nearest suitable denomination.
5.2 By placing an Order, you warrant that you are acting on your own behalf and that the information that you provide to us is true and accurate in all respects, that you will not withhold any material information from us, and you will provide us with any information that we may reasonably require.
5.3 We may need certain information and/or documentation from you so that we can supply the travel money to you, for example, verification of your identity or address. We will contact you in Writing or when you attend a eurochange Branch to ask for this information and/or documentation. If you do not give us this information and/or documentation within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may refuse service, end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the travel money late or not supplying all or any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
6. ADDITIONAL TERMS APPLICABLE TO THE CLICK & COLLECT TRANSACTIONS
6.1 If you enter into a Click & Collect Transaction you will be required to produce the relevant Order confirmation page or confirmation email.
6.2 For Click & Collect Transactions, you will be required to produce one of the following forms of identification:
- (i) Passport;
- (ii) Photo card driving licence; or
- (iii) National ID card.
We reserve the right to PIN authenticate the debit card used for payment. There will be no additional charge for this PIN authentication.
6.3 We are unable to accept any other forms of identification other than those listed. We are not able to release travel money for Click & Collect Transactions to anyone other than the cardholder.
7. CANCELLATIONS
Should you wish to cancel your Click & Collect Order please contact [email protected]
Please note that the provision of foreign currency involves special risks, which may affect the value of an Order placed, by virtue of fluctuation in exchange rate, as a result of changes in financial markets. Please note that such changes are outside of the control of eurochange and, in extreme situations and without prior warning, may affect the provision of this Service. In such cases, eurochange shall have the right to cancel your order. If this occurs, eurochange will endeavour to notify you, as soon as is reasonably possible, by telephone or email to enable you to re-enter your Order.
8. FEEDBACK / COMPLAINTS PROCEDURE
8.1 We are committed to providing high quality and great value foreign exchange services. We pride ourselves in the high standard of service we offer, so your feedback is very important to us.
8.2 To feedback your comments or register a complaint please email [email protected] outlining your comments or complaints, please quote any reference numbers that have been issued to you, to enable us to handle your comments / complaint effectively.
9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer, that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable, if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you made us aware of the risk during the sales process.
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation.
9.3 We are not liable for business losses. We only supply our Services for domestic and private use. If you use our Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10. FOREIGN CURRENCIES AND RATES
10.1 The Service is only available for the currencies listed at the moment of Order. Currencies may be unavailable from time to time. The exchange rates quoted on the Website are updated daily but may be updated at any time. Should extreme fluctuation in the exchange rate occur between you placing your Order and the dispatch of your Order, we shall have the right to cancel your Order as per term 8 (Cancellations).
You should be aware that the historical performance of a foreign currency is no indicator of its future performance.
Please note that foreign currency availability may be subject to monetary limits, currency exchange restrictions and anti–money laundering regulations.
11. HOW WE MAY USE YOUR PERSONAL INFORMATION
11.1 By agreeing to these terms, you agree to our privacy policy, a copy of which is on the Website.
11.2 In line with data protection requirements, the following details why we collect your personal information and how we process it:
(a) to supply the travel money (as applicable) to you;
(b) to process your payment;
11.3 We will only give your personal information to third parties where the law either requires or allows us to do so. When placing an Order your identity is verified using electronic systems in accordance with anti-money laundering regulations. In addition to electronic verification, documentary proof of identity may be required.
If we have requested personal data, it will be recorded in connection with your Order and only for the purposes of preventing money laundering or terrorist financing, unless you have given permission otherwise as part of our marketing preference process.
11.4 Upon completion of your transaction with eurochange, you may be sent an email request for a review of your experience via trusted third parties such as Trustpilot and Google Reviews. This is not a marketing email; it is a request for a review of our service. You will receive a follow up email if you do not respond to the first review request. You can unsubscribe from Trustpilot at any time by clicking the link in the footer of the email – this includes all review invitation emails from all merchants using the third parties review invitation service. If you receive an email to review your experience with us on Google Reviews, you will need a Google account in order to leave your review.
11.5 Upon completion of your transaction with eurochange, your name, email address, telephone number (if provided), and some basic transactional data, may be shared with certain trusted third-party providers which includes Experian, Google and Facebook for profiling and analytical services. Your data will be cross referenced against online and social media services to identify your shopping habits. We use your data in this way to ensure that we are providing the best service and products for our customers, and to establish the effectiveness of our online marketing campaigns. You can unsubscribe at any time by emailing [email protected] or clicking the link on emails sent to you.
12. OTHER IMPORTANT TERMS
12.1 We may transfer our rights and obligations under these terms to another organisation.
12.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in Writing.
12.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.4 All conditions, warranties and remedies imposed or implied by any applicable laws are expressly excluded.
12.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you do not provide us with information or pay us on time and we do not chase you but still provide the travel money, GBP (as applicable), we can still require you to provide the information or make the payment at a later date.
12.7 These terms are governed by English law and you can bring legal proceedings in respect of these terms in the English courts. If you live in Scotland, you can bring legal proceedings in respect of these terms in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of these terms in either the Northern Irish or the English courts.