Quotes and Enquiries
0208 050 1546
Transfer money with confidence using our secure, bank-beating service to over 200 countries. Headquartered in the heart of London Bridge
Transfer money with confidence & no fees using our secure, bank-beating service to 200 countries. Headquartered in the heart of London Bridge.
Fully FCA authorised
Personalised service & support
No fees. Ever.
Funds are safeguarded by our FCA-regulated e-money partners at credit institution.
Our service is just as secure as any financial institution that is FCA-regulated.
Accounts normally take 1-2 days to open depending on any compliance documentation requests.
We undertake Know Your Customer (KYC) checks on all new clients.
This is to adhere to regulatory compliance obligations which are required by
law, to help mitigate the risks associated with criminals attempting to use our
service to launder money, commit fraud, or fund nefarious activities. All accounts require Proof of Identity (POI) documentation to
be uploaded during registration. If you do not provide this documentation upon
registration it may result in a delay to the onboarding process. You may be
required to provide further information and documentation depending on your
reasons for transferring funds. Any information supplied to us is totally
confidential, and only used for compliance purposes.
We offer our clients the freedom to transfer funds
in the way that suits them best. You can login to our online platform and book
transfers yourself with full view of the live exchange rate for totally
transparency. Alternatively, you can talk to one of our currency experts via
phone or email, and request them to book transfers on your behalf. Unlike many
of our competitors our analysts are always available to offer assistance and
guidance. Our COG Premier Account has the added benefit of having a dedicated
account manager to provide market insights to get the
most from your money.
We offer bank competitive exchange rates, 5 star customer service and a brand you can trust please see our online reviews - https://www.trustpilot.com/review/currencyonlinegroup.com
We have a same-day service on the majority of
currencies, including all the major ones. Some of the more exotic currencies
can take between one and two days to reach the beneficiary account.
Our COG Rational Account has no minimum limit so it enables our
clients to transfer funds of any size. The COG Premier Account is aimed at
larger payments, so isn’t recommended for transfers under £50,000. There is no
maximum transfer value for either account.
You can rest assured that there will always be a friendly &
knowledgeable member of our team available when you need us. You can contact us
directly via phone & email between the hours of 9am-5pm on weekdays. Any
out-of-hour queries will be dealt with at the earliest possible
You can lock in an exchange rate to safeguard you or your business
from market fluctuations up to 1 years in advance of your trade completion
date. Both of our accounts can be used to book in a forward contract by
requesting this service from your account manager.
We can arrange for you or your business to collect funds from
third parties. Simply make a request if you intend to use this service.
You will need to know the below recipient/beneficiary account
full name of the account holder that you’re sending the money to.
recipient’s IBAN. An IBAN has the information we need to send a payment
overseas – please ask the recipient for this.
code (for non SEPA payments only), please ask the recipient for this
There are sometimes additional requirements
depending on the destination country and currency. You will be asked for any
additional information as you proceed along the user journey when making a
You will be able to find these banking codes on your bank account
statement. They are generally located beneath your Account Number and Sort Code
on your account statement.
An IBAN is used when making or receiving
international payments. Your IBAN doesn’t replace your sort code & account
number ─ it’s an additional number with extra information to help overseas
banks identify your account for payments. IBAN’s can be up to 34 characters,
and consist of numbers and letters.
A SWIFT/BIC code (or SWIFTBIC, as it’s sometimes
known) is a code that helps overseas banks identify which bank to send money
to. A SWIFT/BIC code is made up of 8 to 11 characters, and also consists of
numbers and letters.
Both of our accounts are totally free to open, and
you are under no obligation to use our service when you open an account. You
can use the account to check live exchange rates ahead of your transfer.
In a word, no. Our cash rates are
based on numerous factors, such as the market rate and our stock levels. The exchange
rates for International Payments are based on the market rate, but we also take
into account how much you are looking to transfer.
You can a call or email us to find
out the current exchange rate. However, the very nature of a live market means
that as soon as we provide the quote the market would have moved again,
resulting in a quote that is no longer ‘live’. Nevertheless, it will give you
an indication of the rate.
The best way to see the live
exchange rate is to sign-up for an account, and then login to the online
platform. This will give you total transparency of the live exchange rate. Clients
are free to sign-up for an account with no obligation to use our service.
Please see below for a step-by-step
process of how our service works:
REGISTER FOR AN ACCOUNT> BOOK A
TRANSFER> FUND THE TRANSFER> FUNDS CONVERTED AT AGREED RATE> CONVERTED
FUNDS SENT TO RECIPIENT BANK ACCOUNT.