Contact

FAQ

How Do I Pay By Bank Transfer?

Select the 'Bank Transfer' payment option when placing the order. After you have placed the order, you will receive a confirmation email. This email will have our bank details on. Simply make a payment into the account shown. 

Once we receive the payment - usually within an hour - we will send you another confirmation email, confirming the payment and date of delivery. 

Can I Pay By Debit Card?

Yes, you can. Select the 'Debit Card' payment option when you place the order, and follow the instructions. Be aware, this is only an option for orders worth more than £1'500. 

Is It Safe To Send Currency In The Post?

Yes. We use Royal Mail Special Delivery to send each package out. They are able to insure currency and cover each package in case of loss or damage up to £2'500 worth. There is nothing on the package to suggest what is inside, and needs to be signed for at the other end. It is just as safe, if not safer, as ordering anything else online.


Will I Receive A Royal Mail Tracking Number For My Delivery?

You won't get a tracking number in the confirmation email. We can get them from our dispatch team the next day. Hopefully though, by then, your currency will already be with you!

Can I get My Order Delivered To An Address Other Than My Home?

Yes. We provide the 'OFFICE DELIVERY' option on our homepage. Select this before you place the order, and you will be able to input an address which you'd prefer your currency to be sent to.

PHONE

+44 203 718 3143

OPENING HOURS

MON - FRI

9AM - 5PM


CUSTOMER SERVICES

Please let us know any questions you have by filling out the form below. We will reply within 24 hours.