Currency Online Group - Terms & Conditions


TERMS & CONDITIONS FOR BUYING AND SELLING TRAVEL MONEY BY POST

Last Updated – March 2023

Currency Online Group is a trading name of Travel Online Group Ltd (Company Number: 10070574)

Definitions

  • “Website” means the website from which the Company advertises and trades.
  • “Company”, “Currency Online Group Ltd”, “COG”, “Travel Online Group Limited” (sometimes referred to as “we” or “our” or “us”) means Travel Online Group Ltd whose registered offices are at 3rd Floor Regus, The News Building, 3 London Bridge Street, London, SE1 9SG.
  • “Client/ Customer” (sometimes referred to as “You”) shall mean the person, firm, or organisation to which the Company provides services for the purchase or sale of currencies for physical delivery only that uses these services having agreed to these terms and conditions.
  • “Payment Date” means the date agreed at inception of the transaction between the Client and the Company, which is specified on the order when the Client must deliver his funds to the Company to ensure that the Company can attempt to meet the agreed Delivery Date for the Client’s purchased currency.
  • “Delivery Date” means the date which the Client prefers to have the currency funds they have purchased dispatched to them.
  • “Business/ Working Day” means from 09:00am to 17:00pm from Monday to Friday, excluding Saturdays, Sundays and any Bank Holidays.
  • “Currency” means the currency purchased at the agreed exchange rate.
  • “Contract” means the formal contract entered into between the Client and the Company for the foreign exchange transaction to buy/ sell Currency at the quoted exchange rate on the dates quoted and to make the payment set out therein on and subject to these Terms & Conditions.
  • “Suspicious Transactions” means a transaction that raises an unconfirmed belief where there are circumstances to suggest to a reasonable individual that a person might be money laundering. It includes any activity which does not fit with the normal course of business.
  • “Data Protection Law” means the General Data Protection Regulation (Regulation (EU) 2016/679)
  • “Data Subject” means an identified or identifiable natural person.
  • “Personal Data” means any information relating to an identified or identifiable natural person.
  • “Process/ Processing/ Processed” means any operation or set of operations performed on Personal Data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission or otherwise making available, alignment or combination, restriction, erasure or destruction.

 

Terms & Conditions for the Travel Cash Service

Agreement

By accessing, using or browsing the Website, or ordering Currency either from the Website or by telephone, you confirm that you are over 18 years old and have read and understood these terms & conditions and agree to be bound by them and to comply with all applicable laws, rules and regulations.

The Client has agreed with the Company that each transaction shall be carried out on the Terms & Conditions as set out below and Personal Data will be processed in accordance with our Privacy Policy. https://currencyonlinegroup.com/privacy-policy

 

Document Content

  1. Money Laundering Regulations
  2. Ordering Travel Cash
  3. Payment
  4. Refunds
  5. Denomination Requests
  6. Delivery
  7. Confidentiality
  8. Indemnity
  9. Cancellation
  10. Exclusion
  11. Complaints
  12. Disclaimer
  13. Copyright
  14. General
  15. Privacy
  16. Force Majeure
  17. Governing Law & Jurisdiction

 

Money Laundering Regulations

The Company is licensed for Bureau de Change business with H.M Revenue & Customs (HMRC) under licence number XDML00000100454.

The Company reserves the right at all times to refuse to process any Currency orders at any stage.

The Company has a legal obligation to report to HMRC and/or the National Crime Agency any and all Suspicious Transactions.

The regulations require the Company to monitor any unusual or suspicious transactions of any size taking place where the Company believes the money is derived from illegal activity.

The Company reserves the right to request relevant information from a Client at any time, or level of trading, to comply with the Companies Due Diligence and Anti Money Laundering regulations. Such information may include – but is not limited to – certified photographic identification, a proof of address and a source of funds.

Acceptable forms of identification include a valid passport or driving licence.

Acceptable forms of a proof of address need to show clearly the Clients name and UK address and may include – but is not limited to:

  • Valid UK full photocard driving licence.
  • Council tax bill dated within the last 3 months.
  • Tenancy agreement, from a local council or a recognized letting agency dated within the last 3 months.
  • A bank, building society, or credit union statement, dated within the last 3 months.
  • Mortgage statement from a recognised lender, dated within the last 3 months.
  • Utility bill – gas, electricity, or water, dated within the last 3 months.
  • Telephone bill, dated within the last 3 months.

The Company may be required to ask the Client to provide a source of funds as part of our enhanced due diligence checks. You agree that you will have the source of funds available and provide to us the necessary documents to prove these, should we so request them and further agree that your failure to do so to our satisfaction may result in the cancellation of your transaction at your own cost. Should you fail to provide the necessary evidence within 7 days, then we reserve the right to cancel the transaction as having failed the Anti Money Laundering process.

Should the order fail the Anti Money Laundering checks, then we reserve the right to cancel the transaction as per our cancellation policy.

HM Government publish and update a list that can be viewed here:

https://www.legislation.gov.uk/uksi/2021/1218/regulation/2/made

This contains a list of countries that if you choose to travel to, may require us to undertake further due diligence checks. We recommend that you check this list prior to ordering with us.

You must provide all the requested information for us to process the order if necessary. We reserve the right to request further information from you should it be required, at any time. You agree that we may take reasonable steps to verify your identification and you acknowledge and agree that we may elect not to do business with you for any reason, at our absolute discretion.

 

Ordering

When placing an order, you warrant that you are acting on your own behalf, for a genuine reason and the currency you wish to buy or sell is legally and beneficially yours, has not been obtained illegally, nor in any way contrary to the rights of the legal owner and is not tainted in anyway by criminal activity. You also warrant to us that the information that you provide to us is true and accurate in all respects and that you will not withhold any material information from us and you will provide us with any information that we may reasonably require. Neither your placement of an order, our acknowledgement or receipt of your request for currency, or our receipt of your payment, constitute acceptance of your order. Acceptance of an order is only declared by us upon dispatch of the Currency to you. Orders can be placed via the website any time, but will only be processed during the Companies working hours of 09:00am to 17:00pm Monday to Friday – excluding bank holidays in England. Any order placed outside working hours will be processed during working hours on the next working day.

 

Payment

Payments can be made via bank transfer or debit card. We do not accept credit cards, cheques or cash deposits into our bank. Should you attempt to, or be successful in making a payment to us by cheque or cash, the payment will be held until arrangement is made to return the funds and your currency order will not be processed.

Our website currency rates are indicative only and we are not bound by them. We reserve the right to adjust the rate should the market fluctuate more than 1% within 1 working day of it being ordered. Your payment must reach us as cleared funds within 48 hours of placing your order in order for us to secure the rate at the time of ordering. We reserve the right to amend your order to the rate on the day of receipt should your funds not reach us within 2 working days of the order being placed. In instances where a Bank Holiday is between your order date and your payment date, we will allow extra time equivalent to the holiday period.

Orders under the total value of £300 will incur a £10 postage fee. Orders with a total value between £300 and £750 will incur a £5 postage fee. Orders with a total value over £750 are free postage.

For debit card payments, there is a maximum ordering value of £2,500 per order. We only accept UK based debit cards. We do not accept corporate debit cards.

Payments made by bank transfer can be processed any time by the Client via their bank, but will only be processed by the Company during the working hours of 09:00am to 17:00pm Monday to Friday – excluding bank holidays in England. Any bank transfer payments made outside working hours will be processed during working hours the next working day.

 

Unidentifiable Payment Receipts

When making payment, you must put your order number as the payment reference to enable us to identify the funds upon receipt. Failure to do so may delay the order being processed. We must be able to clearly identify the remitter of the payment to us. Payment should be made from the bank account in the name of the person ordering the funds. If payment is made from any other account, then understand that a delay may occur due to us needing to identify the remitter. The exchange rate may then be amended to whatever it is on the day the funds are identified.

 

Shortages on Payments

Orders that are not paid in full may be held and not dispatched until the full amount is received. Or in the interest of convenience and logistics, we reserve the right to adjust the order to the nearest bill denomination where possible and settle the order if it is an amount considered nominal by us on the day. We shall endeavour, but do not warrant to advise you of any shortfall.

 

Refunds

An order can be cancelled prior to dispatch. In order to cancel your order, you will need to contact us at [email protected] or call us on 0203 718 3143. We will need to be notified of any cancellation requests before mid-day of the day the order is being dispatched – i.e the day before delivery is due. The refund can be made using the same method of payment the order was made with. If done by bank transfer, the refund will be made within 5 working days. Your bank does not provide us with details of the account you paid us from, therefore we will require evidence from you of the payment, along with the sort code, account number and name to effect any refund. If done by debit card, the refund process usually takes 1-2 working days, but may take up to 20 working days, depending on the time taken by the Clients card issuer.

If the Client attempts to cancel the order after it has been dispatched, we cannot refund the order. Should you receive currency that you no longer require, you may then return it to us to our postal address via Royal Mail Special Delivery at your own cost. Once received, wherever possible, we will refund you the full amount, however we reserve the right to buy the currency back in at a modified rate depending on how long the currency takes to come back to us, and any rate movement incurred.

 

Denomination Requests

We will endeavour to fulfill any specific denomination requests by the Client; however, we cannot guarantee this. The Company will endeavour to ensure that any denomination requests are supplied to the Client, however, the Company reserves the right to supply the currency in any denominations it has available.

 

Delivery

All deliveries are made to the address you specify and confirmed once our due diligence address checks are complete. Any requests to amend the delivery address must be made via email before the order has been dispatched. Upon receiving such a request it will still be necessary for us to conduct any further checks needed. The Client understands that a delay in processing may occur whilst these checks are being made. The Company does not recommend delivery to a business/charity/organisation address, but will do so upon request, if the relevant proof is given by the Client.

Any person at the delivery address given, can receive the package. The Company cannot be held responsible for any fraudulent acts committed by a third party.

The Royal Mail Special Delivery service is used for all postal orders, which the Royal Mail states as guaranteed next day delivery. However, the Company cannot be held responsible for any delivery delays caused once the order has been dispatched, as they can and do happen. The Company itself does not guarantee next day delivery or guarantee that your required delivery date will be met in any way, but will do everything within its power to make sure this happens.

As the carrier of the item the Royal Mail are responsible for the delivery and the Client accepts that the responsibility for this has been assigned and transferred from the Company to the Royal Mail once the item has been dispatched.

Royal Mail may not ask for a signature at the point of delivery, as GPS tracking is used and considered safe and confirmed as delivery to the address given on the package.

The Company will not be liable for any issues, expenses, or costs arising from the delivery not being made on the date required.

All orders are insured to the maximum amount in case of loss or damage. The Company uses Royal Mail’s own insurance for Special Delivery packages which covers all packages up to £2’500 worth of value. For any packages with value of more than £2’500, the Company will use an independent insurer to cover any loss or damage.

You accept that any failed deliveries or lost packages will not be immediately refunded but dealt with under the terms of the Royal Mail’s own investigation. Once their investigation and our subsequent insurance claim on your behalf (where appropriate) is complete, only then will any refund be payable. The period between expected delivery date and for us to instigate a claim is a minimum of 5 working days and the Royal Mail then require a period of up to 30 business days to investigate and complete any failed delivery investigations and respond.

Should the Royal Mail reject the insurance claim made after their investigation has been complete, you understand that a refund will not be made and accept that their ruling is final in all forms. By rejecting your claim of non-delivery, Royal Mail is confirming to both the Client and the Company that the package has been delivered. At this point any further dispute is a matter between the Client and the Royal Mail as the Company has completed its contractual obligations. The Royal Mail ombudsman may be able to assist you should this event occur.

Please refer to the Royal Mail’s own terms and conditions in the link provided here for further information https://www.royalmail.com/terms-and-conditions

The Company recommends orders are placed at least 2 working days in advance of the Client needing the currency, in case of any delays with the Royal Mail Special Delivery service.

Where the requested delivery date falls on a Monday, the package will be dispatched on the Friday prior, as the Royal Mail do not collect from the Company on weekends. As per Royal Mail protocols, in the odd circumstance, this may result in the package being delivered on the Saturday prior to your delivery date.

You can request Saturday delivery at an extra charge of £2. However, as is the case with every other day, even if the order is processed and dispatched in good time by the Company, the Company cannot be held responsible for any delays resulting in late delivery of the package. In the event of late delivery, the £2 fee is non-refundable.

 

Confidentiality

The Client agrees that the Company may carry out any check as to the Client’s financial status as the Company shall deem fit. The Client accepts that the Company will attempt to verify the Client’s identity by checking the details supplied against those held on specific databases that the Company has access to; i.e. the Electoral Register and fraud prevention agencies. A record of this process will be kept that may be used to help other companies to verify the Client’s identity. The Company may also pass information to organisations involved in fraud prevention to protect the Company and other clients from theft and fraud. If the Client supplies false or inaccurate information and the Company suspects any fraudulent activity, the Company will record this and share this information with other organisations.

 

Indemnity

The Client shall be responsible for paying any legal fees or costs that are incurred in connection with the enforcement of these terms and conditions, or legal fees incurred in connection with any dispute or difference arising under this agreement that is resolved in favour of the Company.

 

Cancellation Policy

The Company reserves the right to cancel any order at any time for any reason. In the event of the Company cancelling an order, the Client will be reimbursed up to the full amount paid, or in some instances may be asked to complete a recall request by their own bank.

Once a Client has entered into a contract (ordered and paid) with the Company for the currency, the order can only be cancelled by the Client if they contact us before the order has been dispatched. Should a Client request a cancellation of their order(s), a fee of up to £25.00 may be applied to each order cancelled.

All cancellation requests must be made clear to the Company either by telephone or email, before the order is dispatched at 12pm noon Monday - Friday.

 

Exclusion Clause

The Company excludes all liability for any claim arising from any act undertaken for the Client, unless the Client can prove that the Company caused the Client to suffer a loss. When determining if the Company has caused the Client to suffer loss, the Client accepts the actions of intermediaries not employed by the Company are the actions of third parties. The Company will not be responsible for any loss caused by a third party. This does not affect the Client’s statutory rights.

The Company will make every effort to process orders without any delay. However, delays can sometimes happen due to technical problems or matters out of our own control. On such occasions, the Company will make every effort to deliver the order as soon as is possible.

If the Company is deemed to be in breach of its own obligations set out in these terms and conditions, the Company will only be liable for the direct losses the Client incurs. ‘Direct losses’ are classed as the value of the currency purchased, pursuant to any contract. The Client accepts that this is a reasonable pre-estimate of the loss you may suffer resulting from any breach by the Company of the obligations laid out in these terms and conditions.

 

Complaints Policy

Although we strive to ensure this never happens, should the Client wish to make a complaint regarding any aspect of Currency Online Group’s service, they can send an email to [email protected] where it can be escalated and handled appropriately.

 

Disclaimer

None of the information contained in this website constitutes, nor should be construed as financial advice. The Company provides information attempting to achieve accuracy, but this cannot be guaranteed.

The Company does not warrant this site’s contents and exclude any implied warranty, in particular relating to exchange rates, market prices and data. The Company is showing rates as an indication only. All information is given with the proviso that while we give an indication of today’s rates, we will not be held responsible for any human or machine error that causes a wrong rate to be published.

In the event of an incorrect rate quoted on any order, we will contact you to advise the correct rate and amend the order accordingly. You can then confirm if you wish to proceed with the amended order. Neither the Company, nor any entities from which they receive information, nor any entities with which their site is linked, shall be liable for any investment or other decisions made on the basis of the information provided.

 

Proprietary Rights and Copyright

The contents of this website are protected by copyrights, trademarks, patents and/or any other proprietary rights and laws. No part of this website can be reproduced without prior written consent.

 

General

Any telephone calls between the Company and the Client may be recorded, in which case the recordings will be accepted by the Client as evidence of the instructions or communications recorded.

The Client, by accepting these terms and conditions, acknowledges and accepts that evidence of any such recordings may be referred to by the Company in respect of any dispute or difference between the parties.

The terms and conditions of this Agreement are the conditions in force at the date of this Agreement and shall not be superseded, amended or varied in any way whatsoever without the written consent of the Company.

No representation made orally by the Company, its servants or agents shall be binding upon the Company or shall form part of this Agreement, unless they are agreed in writing by a Director of the Company.

Your obligations under these terms and conditions may not be assigned or transferred in any way to any other party. We shall have the right at any time to transfer and assign our rights under these terms and conditions to any other party as we deem fit. Any delay or failure on our part to exercise our rights shall in no way amount to or be deemed as a waiver or giving up of such rights by us, nor shall it prejudice any of our other rights under these terms and conditions.

A person who is not a party to the Trading Agreement has no rights under the contracts (Rights of Third Parties) Act 1999 to enforce any term of the Trading Agreement but this does not affect any right or remedy of a third party which, exists or is available under that Act.

Should any of these terms and conditions be deemed to be unenforceable or illegal, the remainder of the terms and conditions shall remain in full force and effect as if the unenforceable or illegal part has been removed. Should any of these terms and conditions be in conflict with any other documentation or information that we have provided to you in connection with any order, then these terms and conditions shall have priority unless specifically agreed by us in writing that such other documentation and information shall have priority in whole or in part.

 

Privacy

Please see our specific privacy policy here: https://currencyonlinegroup.com/privacy-policy

Collection of information

In order to provide the Client with the services required, the Company must collect certain personal information about the Client or the authorized signatories of the Client and obtain their consent in relation to the handling of such personal information. The Client hereby gives that consent or warrants that it has obtained that consent from each authorized signatory. The Client also agrees to provide upon request all such information in relation to their financial and business affairs and/or identity, as the Company may reasonably require.

 

Use of Information

The Client hereby authorizes the Company to collect, use, store, or otherwise process any personal information concerning the Client and in particular, agrees that the Company may use all such personal information, including information for the purposes of complying with its obligations under any Anti-Money Laundering Regulations and for the any other purpose directly related to the provision by the Company for the service.

Identity Verification

The Client may be required to provide evidence to verify its identity or the identity of its authorised signatories. If the Company is not satisfied with the information provided by the Client, it may request additional information. The Company will not accept a Client application and the completion of services will not be available to the Client unless and until verification procedures have been completed to the satisfaction of the Company.

 

Information Correct

The Client must ensure that all information provided to the Company is accurate and up-to-date at all times. Any changes must be advised to the Company as soon as practicable.

 

Protection of Information

The Company collects and stores all information electronically and takes reasonable steps to protect such information from unauthorized access, misuse, loss or destruction. The Company shall in no way be liable to the Client for any loss or damage the Client may incur as a result of the loss or theft of such information held by the Company. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.

 

Retention of Information

Any information collected by the Company, including telephone recordings or transcripts, may be kept or destroyed in accordance with normal Company procedures.

 

Recording Phone Conversations

The Clients consent to the electronic recording by either party of telephone conversations between them without an automatic warning tone and the utilization of such recordings as evidence by either party in any dispute or anticipated dispute between the parties or in relation to any dealings between the parties.

 

Force Majeure

We cannot accept liability for delay or non-fulfilment of any of the terms and conditions caused by force majeure, rioting, strike action, protest, war, lock-out, accident, fire flood, heavy snowfall, financial or banking collapse, network outage, power blackout, acts of terrorism or any other cause outside of our reasonable control.

 

 

Governing Law and Jurisdiction

These terms and conditions and any disputes or claims arising out of, or in connection with them shall be governed by and construed in accordance with the laws of England and Wales and the English Courts shall have jurisdiction over any such dispute.

 

Terms & Conditions for the Currency Buy Back Service

Agreement

By accessing, using or browsing the Website, or ordering Currency either from the Website or by telephone, you confirm that you are over 18 years old and have read and understood these terms & conditions and agree to be bound by them and to comply with all applicable laws, rules and regulations.

The Client has agreed with the Company that each transaction shall be carried out on the Terms & Conditions as set out below and Personal Data will be processed in accordance with our Privacy Policy. https://currencyonlinegroup.com/privacy-policy

Our Currency Buy Back service is intended for use by people in the United Kingdom. You must be the rightful owner of the banknotes you want to exchange, or you must have the permission from the rightful owner to exchange them.

By agreeing to the following terms and conditions, you agree that we may undertake appropriate checks to verify your identity. We reserve the right to decline any order, if we cannot verify your identity or for any other reason at our discretion.

 

Document Content

  1. Authenticity
  2. Completion of a Currency Buy Back Order
  3. Price & Payment
  4. Sending Your Currency
  5. Returns Policy
  6. Anti Money Laundering
  7. Limitation of Liability
  8. Privacy
  9. Force Majeure
  10. Governing Law and Jurisdiction

 

Authenticity

We do not accept specimen banknotes or banknotes that have been deprived of their value, e.g. by punched holes, defacement, shredding, anti-theft dye, or stamps. We do not accept any coins. Any notes used that are sold to us must have all the required safety features (watermark, security thread, optically variable ink, raised intaglio printing) that are specific to that note. We will only accept notes that are currently valid for exchange with our suppliers and are therefore not outmoded, out-of-date, discontinued, or damaged beyond acceptance. It is the Client’s responsibility to check if the notes they are submitting fit this criterion. When there is reasonable doubt about the authenticity of a banknote, we reserve the right to refuse any exchange for said disputed notes. These notes can be sent back to the Client at their own expense, using Royal Mail’s Special Delivery Service.

 

Completion of a Currency Buy Back Order

Completing a Currency Buy Back order via our website constitutes an offer from the Client to sell currency to us, subject to our acceptance. Confirmation of this order constitutes acceptance by the Company of said order.

All orders are subject to the acceptance of the returned currency and/or any limits or restrictions imposed by us, or by regulation or law from time to time.

Orders can be placed via our website any time.

Once an order has been placed you will be unable to edit the order. You will need to contact us to cancel the order. Our contact details can be found on our ‘Contact’ page.

 

Price and Payment

The live buy back rate and price of all accepted currencies will be displayed on our site, through the buy back currency converter, except in cases of obvious error. The rates shown at the time of placing your order are not the ones that will be applied to the order. The rate applied to your order will be the one at the time your order is received by us and processed into our system. By sending currency to us by post, you accept this may be a lower -or higher - amount than you were originally quoted when initially placing the order.

Payments for all received and processed orders will be processed into the Client account within 5 working days. This does not include weekends or bank holidays. Payments are made by bank transfer.

In cases of extreme rate fluctuations, the Company reserves the right to cancel any orders without warning.

Any incorrect or missing payment information given by the Client can result in payment delays; a payment being credited to the incorrect account; or bank charges being applied by the receiving bank. We cannot be held responsible for any of the above in the case of an order being submitted with incorrect payment details. Any costs incurred will be the responsibility of the Client.

 

Sending Your Currency

Sending currency to us for exchange is at the risk of the Client. We cannot be held responsible for items lost or damaged during transit to us. We recommend using Royal Mail Special Delivery as the courier service, which tracks and insures each package for a value up to £2’500.00 Any amounts over this can be split into as many packages as necessary. If multiple packages are used, the order will be processed once all have been received.

If an item is lost using Royal Mail Special Delivery, then the claim will be the responsibility of the Client.

 

Return Policy

Any requests to cancel an order and have the currency returned need to be made before we process the order and make the relevant payment. This can be done by contacting us via email or telephone.

Currency can be sent back to the Client at the Client’s cost. We will strive to do this as quickly as possible.

 

Anti-Money Laundering

The Company is licensed for Bureau de Change business with H.M Revenue & Customs (HMRC) under licence number XDML00000100454.

The Company reserves the right at all times to refuse to process any Currency orders at any stage.

The Company has a legal obligation to report to HMRC and/or the National Crime Agency any and all Suspicious Transactions.

The regulations require the Company to monitor any unusual or suspicious transactions of any size taking place where the Company believes the money is derived from illegal activity.

The Company reserves the right to request relevant information from a Client at any time, or level of trading, to comply with the Companies Due Diligence and Anti Money Laundering regulations. Such information may include – but is not limited to – certified photographic identification, a proof of address and a source of funds.

Acceptable forms of identification include a valid passport or driving licence.

Acceptable forms of a proof of address need to show clearly the Clients name and UK address and may include – but is not limited to:

  • Valid UK full photocard driving licence.
  • Council tax bill dated within the last 3 months.
  • Tenancy agreement, from a local council or a recognized letting agency dated within the last 3 months.
  • A bank, building society, or credit union statement, dated within the last 3 months.
  • Mortgage statement from a recognised lender, dated within the last 3 months.
  • Utility bill – gas, electricity, or water, dated within the last 3 months.
  • Telephone bill, dated within the last 3 months.

The Company may be required to ask the Client to provide a source of funds as part of our enhanced due diligence checks. You agree that you will have the source of funds available and provide to us the necessary documents to prove these, should we so request them and further agree that your failure to do so to our satisfaction may result in the cancellation of your transaction at your own cost. Should you fail to provide the necessary evidence within 7 days, then we reserve the right to cancel the transaction as having failed the Anti Money Laundering process.

Should the order fail the Anti Money Laundering checks, then we reserve the right to cancel the transaction as per our cancellation policy.

You must provide all the requested information for us to process the order if necessary. We reserve the right to request further information from you should it be required, at any time. You agree that we may take reasonable steps to verify your identification and you acknowledge and agree that we may elect not to do business with you for any reason, at our absolute discretion.

We are currently prohibited from buying from you any currency in connection with travelling to (or from) the following countries: - Afghanistan; American Samoa; Belarus; Belize; Cuba; Guam; Iraq; Iran; Lebanon; Libya; Myanmar; North Korea; Russia; Samoa; Somalia; South Sudan; Sudan; Syria; Tunisia; Ukraine; US Virgin Islands; Venezuela & Yemen. We are prohibited from buying from you any currency in connection with the following industries: crypto, firearms, or production of adult content industries.

 

Limitation of Liability

Travel Online Group shall make every effort to process orders placed via this Service without any delay. However, by agreeing with our terms and conditions, it is understood that delays can sometimes occur due to technical problems or matters out of the control of Travel Online Group.

Travel Online Group excludes all liability for any claim arising from any act undertaken for a Client unless the Client can prove beyond doubt that Travel Online Group caused the Client to suffer financial loss.

When determining if Travel Online Group has caused a Client to suffer loss, the Client accepts the actions of intermediaries not employed by Travel Online Group as the actions of third parties. Travel Online Group will not be held responsible for any loss, or delay, or non-payment of your currencies caused by a third party factors beyond the control of Travel Online Group. This does not affect the customers’ statutory rights.

 

Privacy

Please see our specific privacy policy here: https://currencyonlinegroup.com/privacy-policy

Collection of information

In order to provide the Client with the services required, the Company must collect certain personal information about the Client or the authorized signatories of the Client and obtain their consent in relation to the handling of such personal information. The Client hereby gives that consent or warrants that it has obtained that consent from each authorized signatory. The Client also agrees to provide upon request all such information in relation to their financial and business affairs and/or identity, as the Company may reasonably require.

 

Use of Information

The Client hereby authorizes the Company to collect, use, store, or otherwise process any personal information concerning the Client and in particular, agrees that the Company may use all such personal information, including information for the purposes of complying with its obligations under any Anti-Money Laundering Regulations and for the any other purpose directly related to the provision by the Company for the service.

 

Identity Verification

The Client may be required to provide evidence to verify its identity or the identity of its authorised signatories. If the Company is not satisfied with the information provided by the Client, it may request additional information. The Company will not accept a Client application and the completion of services will not be available to the Client unless and until verification procedures have been completed to the satisfaction of the Company.

 

Information Correct

The Client must ensure that all information provided to the Company is accurate and up-to-date at all times. Any changes must be advised to the Company as soon as practicable.

 

Protection of Information

The Company collects and stores all information electronically and takes reasonable steps to protect such information from unauthorized access, misuse, loss or destruction. The Company shall in no way be liable to the Client for any loss or damage the Client may incur as a result of the loss or theft of such information held by the Company. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.

 

Retention of Information

Any information collected by the Company, including telephone recordings or transcripts, may be kept or destroyed in accordance with normal Company procedures.

 

Recording Phone Conversations

The Clients consent to the electronic recording by either party of telephone conversations between them without an automatic warning tone and the utilization of such recordings as evidence by either party in any dispute or anticipated dispute between the parties or in relation to any dealings between the parties.

 

Force Majeure

We cannot accept liability for delay or non-fulfilment of any of the terms and conditions caused by force majeure, rioting, strike action, protest, war, lock-out, accident, fire flood, heavy snowfall, financial or banking collapse, network outage, power blackout, acts of terrorism or any other cause outside of our reasonable control.

 

Governing Law and Jurisdiction

These terms and conditions and any disputes or claims arising out of, or in connection with them shall be governed by and construed in accordance with the laws of England and Wales and the English Courts shall have jurisdiction over any such dispute.

MANIGO TERMS OF SERVICE, CARDHOLDER & ACCOUNT PROVIDER TERMS AND CONDITIONS

COG Terms and Conditions

PLEASE READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO ALL OF THESE TERMS IF YOU HAVE CREATED OR USED A COG SERVICE OR HAVE CLICKED AN “I ACCEPT” BUTTON WITH RESPECT TO THE USE OF COG SERVICES.

THESE TERMS AND CONDITIONS ARE BETWEEN YOU (THE USER) AND COG LIMITED, A COMPANY INCORPORATED IN ENGLAND AND WALES WITH COMPANY NUMBER [add correct number] AND WHOSE REGISTERED OFFICE IS AT [add correct address]. MANIGO IS A TECHNICAL SERVICE PROVIDER UNDER THE TERMS OF THE PAYMENT SERVICES REGULATIONS 2009 AND PROVIDES SUPPORT TO THE PROVISION OF PAYMENT SERVICES TO YOU BY THE CARD ISSUER. FOR THE AVOIDANCE OF DOUBT, MANIGO IS NOT REGISTERED OR AUTHORIZED BY THE FINANCIAL CONDUCT AUTHORITY, IT DOES NOT AT ANY TIME ENTER INTO THE POSSESSION OF FUNDS TRANSFERRED THROUGH THE MANIGO SERVICE AND DOES NOT PROVIDE ANY PAYMENT SERVICE ACTIVITIES (AS DEFINED IN THE PAYMENT SERVICES REGULATIONS 2009) TO USERS OF THE MANIGO SERVICE.

MONAVATE LIMITED (THE CARD ISSUER), IS A COMPANY INCORPORATED IN ENGLAND AND WALES WITH COMPANY NUMBER 12472532 WHOSE REGISTERED OFFICE IS AT SUITE EF38, THE OFFICERS MESS BUSINESS CENTRE ROYSTON ROAD, DUXFORD, CAMBRIDGE, ENGLAND, CB22 4QH. THE CARD ISSUER IS AN AUTHORISED E-MONEY INSTITUTION AUTHORISED REGULATED BY THE FINANCIAL CONDUCT AUTHORITY (FCA FIRM REGISTRATION NUMBER: 901097) TO ISSUE E-MONEY AND PROVIDE CERTAIN PAYMENT SERVICE ACTIVITIES IN ACCORDANCE WITH THE E-MONEY REGULATIONS 2011. YOUR COG CARD IS ISSUED BY AND IS THE PROPERTY OF THE CARD ISSUER.

THE COG CARD IS LINKED TO ACCOUNTS PROVIDED BY THE CURRENCY CLOUD LIMITED IN THE UNITED KINGDOM AND IN THE EUROPEAN ECONOMIC AREA. IN THE UNITED KINGDOM, THE CURRENCY CLOUD LIMITED IS AUTHORIZED BY THE FINANCIAL CONDUCT AUTHORITY UNDER THE ELECTRONIC MONEY REGULATIONS 2011 AND THE PAYMENT SERVICES REGULATIONS FOR ISSUING OF ELECTRONIC MONEY AND THE PROVISION OF PAYMENT SERVICES WITH FCA REGISTRATION NUMBER 900199. IN THE EUROPEAN ECONOMIC AREA, CURRENCY CLOUD HAS OBTAINED AN E-MONEY LICENSE IN THE NETHERLANDS, AND OPERATES THROUGH ITS EUROPEAN ENTITY CURRENCYCLOUD B.V., WHICH IS AUTHORIZED BY DE NEDERLANDSCHE BANK (DNB) FOR THE ISSUING OF ELECTRONIC MONEY WITH RELATION NUMBER DNB: R142701.

PLEASE NOTE THE FOLLOWING RISKS OF USING THE COG SERVICES, WHICH ARE SET FORTH IN MORE DETAIL IN THE RELEVANT SECTIONS OF THESE TERMS AND CONDITIONS: THE CARD ISSUER MAY CLOSE, SUSPEND, OR LIMIT YOUR ACCESS TO YOUR CARD ACCOUNT AND THE COG SERVICES IF YOU VIOLATE THESE TERMS AND CONDITIONS, OR ANY OTHER AGREEMENT YOU ENTER INTO IN RELATION WITH THIS SERVICE, OR AS MAY BE OTHERWISE SPECIFIED IN THESE TERMS AND CONDITIONS. THE CARD ISSUER MAY ALSO USE FRAUD AND RISK MODELING WHEN ASSESSING THE RISK ASSOCIATED WITH YOUR CARD ACCOUNT.

THESE TERMS AND CONDITIONS ARE SEPARATE AND INDEPENDENT FROM THE TERMS AND CONDITIONS OF THE ISSUER (THE CARDHOLDER AGREEMENT IN ANNEX 1) WHICH GOVERNS THE RELATIONSHIP BETWEEN YOU AND THE ISSUER. BY AGREEING TO COG TERMS AND CONDITIONS YOU SHALL BE DEEMED TO AGREE TO THE TERMS AND CONDITIONS OF THE CARDHOLDER AGREEMENT AS WELL.

1. Notices to COG
Notices to COG made in connection with this Agreement must be sent by postal mail to: COG LTD 3rd Floor Regis News Building, No 3 London Bridge Street, London, SE1 9SG.

2. These Terms and Conditions
2.1. We may change these Terms and Conditions including without limitation changing the existing fee structure or introducing new fees, from time to time. If so, we will provide you with at least 60 days’ notice unless we are required to make such a change sooner by law.
2.2. The up-to-date version of these Terms and Conditions will be available through the website. You should check the website regularly so that you can see the latest version. You will be bound by these Terms and Conditions and any amendments made to them.
2.3. You will be taken to have accepted any change to these Terms and Conditions that we notify you about, unless you tell us that you do not agree with the particular change before the relevant change takes effect. In such circumstances, we will treat Your notification to Us as notification that you wish to terminate these Terms and Conditions immediately and we will close the account and any other related service and refund the balance to you.

3. Scope of these Terms and Conditions
These Terms and Conditions govern the use of COG by you and any User. The funds held in your Card Account are held as e-money and no interest will be paid on these. When you, or a User makes a debit Transaction, the value of the Transaction plus any associated fees payable will be deducted from Your Card Account and used to complete the Transaction. When you, or a User makes a credit Transaction, the value of the Transaction minus any associated fees payable will be credited to Your Card Account.

4. Intellectual Property
The URLs representing the COG website(s), COG App, “COG'' and all related logos of our products and services described in our website(s) and the COG App, are either copyrighted by COG, trademarks or registered trademarks of COG or its licensors. In addition, and with reference to both COG website(s) and COG App, all page headers, custom graphics, button icons, designs and scripts are either copyrighted by COG, service marks, trademarks, and/or trade dress of COG. You and any User may not copy, imitate, modify, alter, amend or use them without our prior written consent. You and any User may not alter, modify or change these logos in any way, use them in a manner that is disparaging to COG or the COG Services or display them in any manner that implies COG’s sponsorship or endorsement. All right, title and interest in and to the COG website(s) and COG App and any content thereon is the exclusive property of COG and its licensors.
When providing us with content or posting content (in each case for publication, whether on- or off-line) using the COG Services, you grant COG a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all copyright, publicity, trademarks, database rights and intellectual property rights you have in the content, in any media known now or in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights and promise not to assert such rights against COG, its sublicensees or assignees. You represent and warrant that none of the following infringe any intellectual property right: your provision of content to us, your posting of content using the COG Services, and COG’s use of such content (including all works derived from it) in connection with the COG Services.
You and any User may not in any way perform any activities whose objective is reverse engineering of the COG App and the way COG technically works including APIs, technical communication protocol, technical protection measures. As an example, but not limited to, you may not:

  • Decompile the COG App;
  • extract, use, distribute any part of the COG App in any form;
  • analyse the technical communication protocol used by COG for providing COG Services;
  • perform any network packet inspection involving the COG App;
  • copy and use any part of the technical communication protocol used by the COG App;
  • investigate, bypass, disclose, publish in any form any technical protection measures used by the COG App such as, but not limited to, authentication handshakes, protocol encryption, password authentication, code obfuscation, code signing, that control access to the code, the service or any specific functionality provided by the COG App;
  • modify, adapt, integrate into other products, translate and re-write into another language or in another manner the COG App;
  • copy any code into a program You create as a result of reverse engineering of the COG App;

5. Communication
5.1. Electronic Delivery of Communications
You agree and consent to electronic receipt of all Communications that we provide in connection with your COG Account and the COG Services. Since the COG Service is an electronic service, you agree that COG has no obligation to send, and you have no right to receive communications in paper form. We will provide Communications to you by making them available through the COG Services or by emailing them to you at the primary email address listed in your COG Account profile. Electronic Communications shall be deemed to be received by you upon delivery in the following manner: Posting them to your COG App, or on our website or making them available through the COG Services.
The Issuer and COG may issue combined Communications for the sake of convenience and you hereby consent to such joint Communications. You acknowledge and agree that such joint Communications shall not make the Issuer or COG Limited responsible for the other’s services.
5.2. Checking for Communications and Updates
It is your responsibility to log on to your Card Account and the COG Services to open and review Communications that we deliver to you through those means. We may but are not obligated under these Terms and Conditions to provide you with notice of the posting of a Communication to your Card Account or the COG Services. You are obligated to review your notices and Transaction history, and to promptly report any questions, apparent errors, or unauthorized Transactions. Failure to timely contact the Card Issuer may result in loss of funds or important rights. You agree that we will not provide you with a separate periodic statement for your use of the COG Services unless you specifically request one, in which case you may be charged a fee. You are responsible for reviewing the Transactions reflected in your Transaction history, as made available in the App.

6. MANIGO is only a technology service provider
Manigo provides technical support to the provision of payment services to you by the Card Issuer which enables you to make payments transactions through the COG App or COG Card. Manigo is an independent contractor for all purposes and is not your agent or trustee. Manigo does not have control of, or liability for, the products or services that are paid for through the COG Services. Manigo does not at any time enter into the possession of funds transferred through the COG Service and does not provide any payment service activities (as defined in the Payment Services Regulations 2009) to Users of the COG Service. We do not guarantee the identity of any User or ensure that a third party will complete a Transaction.

7. Card Service
To use the COG Services, you will be issued a Card by the Card Issuer and you hereby authorize us to share any Information you provide to us with the Card Issuer. The Card Issuer will use such Information that you provide in accordance with its privacy practices, including AML & fraud prevention. The Card Issuer will receive, hold and transfer funds on your behalf. COG does not receive, hold, transfer or come into possession of your funds. COG provides the following technical services: administering your enrollment into that service; receiving and relaying your transfer instructions for execution by the Card Issuer; reporting services regarding the funds held or transferred for you by the Card Issuer; and associated customer support.

8. Card Account
Transactions with your Card Account may be limited by applicable limits set by the Card Issuer or COG.
8.1. Reported Card Account Balance
You acknowledge that balances and available funds reported via the COG Services are only approximate real time balances, rather than the settled balances in your Account. A real time balance may not take into account pending debits. Despite this fact, COG will provide you with information about pending debits as and when it is available.
8.2. Loading your Card Account
To load your Card Account, you must request an electronic transfer from either your bank account or a debit card. In such a transaction, you are instructing COG to instruct Card Issuer and Account Provider to accept electronic transfers via direct deposit, or from a debit card, in the amount you specify, and to deposit such funds into your Card Account.
You can deposit money to your Card Account only from a bank account registered in your name. Transfers from third parties, including but not limited to companies, friends and family, will be returned to the sender's account after deducting third-party processing fees. Regular salary payments can be an exception. Please contact COG Customer Support in that case.

9. Identity Verification
You agree to cooperate with all requests made by us or any of our third-party service providers in connection with your Card Account, to identify you, verify your identity, or validate your funding sources or Transactions. The Card Issuer reserves the right to close, suspend, or limit access to your Card Account and/or the COG Services in the event we are unable to obtain or verify such Information. You authorize The Card Issuer, directly or through COG third party service providers, to make any inquiries we consider necessary to validate your identity. This may include asking you for further information, requiring you to provide your date of birth, or other information that will allow the Card Issuer and Account Provider to reasonably identify you, including requiring you to take steps to confirm ownership of your phone number or payment instruments or verifying your Information against third party databases or through other sources. The Card Issuer and Account Provider may also ask to see your driver’s license or other identifying documents at any time or proof of your address.

10. Security
You are responsible for maintaining adequate security and control of your mobile phone, any and all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access the COG Services, COG Card and your Card Account. You should also carefully safeguard your Card. You agree to immediately notify us of any unauthorized use of your login credentials or other breach of security, either through the app, by phone at 0203 718 3143 or by email at [email protected].
All Transactions are processed by automated methods, and anyone who obtains your access credentials and/or mobile phone could use it to transfer your money without your permission. If you furnish your mobile phone and/or COG Services access credentials to a third party, a third party uses your login credentials, or you negligently make your mobile phone or access credentials available to a third party who then uses them, you will be liable for the Transactions conducted and other use or misuse of your Card Account until and unless the Card Issuer and Account Provider has been notified otherwise. You are responsible for any use or misuse with respect to your login credentials. We may require you to close your Card Account and open a new one, and/or change your COG Services access credentials.

11. Methods of Sending, Spending, Requesting or Exchanging Money
By sending, spending, requesting, collecting, splitting or exchanging money, you authorize and instruct COG to communicate your instruction to the Card Issuer and Account Provider to execute the transaction. Once you have provided your authorization for the Transaction, you will not be able to cancel it, except as provided for by applicable law. You are solely responsible for confirming the accuracy of any Transactions made by you.
11.1. Refused and Refunded Transactions
When you send money, the recipient is not required to accept it. You agree that you will not hold COG liable for any damages resulting from a recipient’s decision not to accept a payment. Any unclaimed, refunded or denied payment will be returned to you through the original Payment Instrument. Any unclaimed payment will be returned to you within 30 days of the date you initiated payment.
11.2. Sending Money to Non-COG User
COG Services may allow you to send money to someone who is not yet a COG User. In all cases, upon the sending of money, COG will invite the non-COG User to become a COG User in order to receive your payment or to receive money in their bank account. As part of that process, you authorize COG to send mail, email, SMS messages, and push notifications to the non-COG User on your behalf. If the non-COG User decides to accept your payment in their bank account, then COG will communicate these instructions to the Card Issuer and Account Provider to execute the Transaction. A third party may be instructed under an agreement with the Card Issuer to complete the Transaction to the non-COG User.

12. Restricted Activities
12.1 Activities
In connection with your use of the COG Services, or in the course of your interactions with the Card Issuer, COG, other Users, or third parties, you will not:

  • Breach these Terms and Conditions, or any other agreement or policy that you have agreed to with COG, Card Issuer, the Account Provide or a Card Processor;
  • Violate any law, statute, ordinance, or regulation;
  • Use the COG Services to purchase or sell, or to facilitate the purchase or sale of, illegal goods or services, including, but not limited to: unlawful sexually oriented materials or services, counterfeit products, unlawful gambling activities, fraud, money laundering, the funding of terrorist organizations, or the unlawful purchase or sale of tobacco, firearms, prescription drugs, or other controlled substances;
  • Infringe COG or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
  • Provide false, inaccurate or misleading information;
  • Instruct us to send or receive what we reasonably believe to be potentially fraudulent funds on your behalf;
  • Refuse to cooperate in an investigation or provide confirmation of your identity or any Information you provide to us;
  • Attempt to “double-dip” during the course of a Dispute, Chargeback, Reversal or other investigation, with “double-dipping” being defined as intentionally or knowingly receiving or intentionally or knowingly attempting to receive funds from both COG and a merchant or Card Issuer for the same Transaction;
  • Control a Card Account that is linked to another Card Account that has engaged in any of these Restricted Activities;
  • Conduct your business or use the COG Services in a manner that is likely to result in or may result in complaints, Disputes, Reversals, Chargebacks, fees, fines, penalties or other liability to COG, other Users, third parties or you;
  • Use your Card Account or the COG Services in a manner that the Card Issuer, Visa, Mastercard, American Express, Discover or any other electronic funds transfer network reasonably believes to be an abuse of the card system or a violation of card association or network rules;
  • Allow your Card Account to have a negative balance;
  • Take any action that imposes an unreasonable or disproportionately large load on our infrastructure; facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; use an anonymizing proxy; use any robot, spider, other automatic device, or manual process to monitor or copy our website without our prior written permission; or interfere or attempt to interfere with the COG Services;
  • Take any action that may cause us to lose any of the services from our Internet service providers, payment processors, or other suppliers;
  • Circumvent any COG policy or determinations about your Card Account such as temporary or indefinite suspensions or other Card Account holds, limitations or restrictions, including, but not limited to, engaging in the following actions: attempting to create new or additional Card Account when a Card Account has a negative balance or has been restricted, suspended or otherwise limited; creating new or additional Card Accounts using Information that is not your own (e.g. name, address, email address, etc.); or using someone else’s Card Account;
  • Refuse to cooperate in an investigation or provide confirmation of your identity or any Information you provide to us; or
  • Use the COG Services in a manner that we believe may be a violation of any applicable electronic payment network rules, card association or network rules, or applicable law.
  • Use the COG Services to trade FX for speculative purposes or for FX arbitrage.
  • If your Card Account is used to conduct (or to attempt to conduct) Transactions that we believe are not permitted by these Terms and Conditions (such as one of the activities set forth above) or applicable law, we may, in our sole discretion, and without waiving any of our rights, freeze, close, suspend, terminate or limit your access to the COG Services. We reserve the right to refuse to facilitate any Transaction.

12.2. Actions
If the Card Issuer, in their sole discretion, believes that you may have engaged in any Restricted Activities, they may take various actions to protect themselves, other Users, other third parties, or you from liability. The actions it may take include but are not limited to the following:
  • It may close, suspend, or limit your access to your Card Account or the COG Services (such as limiting access to any of your Payment Methods, and/or your ability to send money, make withdrawals, or remove financial Information).
  • It may contact Users who have Transacted with you, contact your bank or debit card issuer, and/or warn other Users, law enforcement, or impacted third parties of your actions;
  • It may update inaccurate Information you provided us;
  • It may refuse to provide the COG Services to you in the future;
  • It may take legal action against you; and
  • The Card Issuer in their sole discretion, reserves the right to terminate these Terms and Conditions, access to its website, or access to the COG Services for any reason and at any time upon notice to you.

If COG in its sole discretion believes that you may have engaged in any Restricted Activities which are relevant to its support of the provision of payment services by the Card Issuer, it may take various actions to protect itself, other Users, other third parties, or you from liability. The actions it may take include but are not limited to the following:
  • It may together with the Card Issuer and Account Provider close, suspend, or limit your access to your Card Account or the COG Services (such as limiting access to any of your Payment Methods, and/or your ability to send money, make withdrawals, or remove financial Information).
  • It may contact Users who have Transacted with you, contact your bank or credit card issuer, and/or warn other Users, law enforcement, or impacted third parties of your actions;
  • It may update inaccurate Information you provided us;
  • It may take legal action against you; and
  • COG in its sole discretion, reserves the right to terminate these Terms and Conditions or access to its website for any reason and at any time upon notice to you.

13. Fraud Monitoring
COG and the Card Issuer may monitor your Transactions for the purpose of determining fraudulent activity and whether you are in good standing. Based on our methods, which are subject to change without notice, the Card Issuer may decide to suspend your Card Account, or in other ways limit your privileges. COG and the Card Issuer will use all available information to help combat fraud on our system. If you believe your Card Account has been opened or used in an unauthorized manner in connection with a Transaction, please contact us.

14. Lost, stolen or & unauthorised transactions
You should treat the value on the Card Account like cash in a wallet. If the Card is lost or stolen or there is unauthorised use of a Card, you may lose some or all of the value on your Card Account in the same way as if you lost cash. If you believe that any Transaction posted to your Card Account is unauthorised, has been posted in error or is otherwise incorrect, you must also let us know immediately by contacting Customer Support. We may require you to provide details in writing. You may be required to help us, our agents or any enforcement agency, at our request, if a Card is lost or stolen or if we suspect a Card is being misused. If a Card is reported lost or stolen, we will cancel it and may issue a new one. A fee may apply. If you or a User finds the Card after it has been reported lost, stolen or misused, you must destroy it and inform us immediately.

15. Location-Based Data
You may opt-out of providing location data through your mobile device; Unless you opt-out of providing location data, you consent to the collection, use, sharing, and onward transfer of location data, as further set forth in the Privacy Policy.

16. Transactions made in foreign currencies
16.1. If you use your Card to purchase goods or services or withdraw cash in a currency other than the currencies of your Card Account or if in order to facilitate any of your Transactions the currencies in your Card Account need to be converted, then such Transaction will be converted to the required currency on the day of the Transaction. COG and the Card Issuer will use the prevailing wholesale interbank exchange rate at the time of the transaction. A good guide for the exchange rates on each day is the Mastercard Currency Conversion Tool: https://www.mastercard.us/en-us/consumers/get-support/convert-currency.html..
16.2. We reserve the right to revert foreign exchange trades done with you if traded prices differ from market rates due to any external factors such as volatile market conditions, system failure or any other external factors.
16.3. We will make every effort to provide you with the best possible FX rates – wholesale interbank rates. However, in certain circumstances it is not possible due to the FX market being closed, e.g., weekends or holidays. In such cases we might provide FX rates different from the last closed price to reflect a possible price gap on the market open.

17. Release
If you have a Dispute with one or more Users or the Card Issuer, you release COG (and our parent, our affiliates, and our and their respective officers, directors, agents, joint ventures, employees and suppliers) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such Disputes. You agree that you will not involve COG in any litigation or other Dispute arising out of or related to any Transaction, agreement, or arrangement with any User, the Card Issuer, advertiser or other third party in connection with the COG Services. If you attempt to do so, (i) you shall pay all costs and attorneys’ fees of COG and its affiliates and shall provide indemnification as set forth below.

18. Change in service providers
The Card Issuer and COG have the right to change any of its third-party service providers, including without limitation the Card Processor, with or without notice, that we, in our sole discretion, deem to be reasonable in the circumstances. You agree to cooperate with the Card Issuer, COG and any other service providers selected by the Card Issuer as reasonably required for the Card Issuer or such other service providers to perform services for which it is responsible.

19. COG is not a Card Issuer, Seller, or a Processor
19.1. COG is a technical service provider as defined in the Payment Services Regulations 2009 and is not a bank or other financial institution. Your conducting Transactions using the COG Services are between you the Card Issuer and Account Provider, and not with COG or any affiliates. COG is not a party to your Transactions.
19.2. In order to use the COG Services you will be issued a COG branded card by the Card Issuer and you hereby authorize us to share any information you provide to us with the Card Issuer. The Card Issuer will use such information that you provide in accordance with its privacy practices, including AML & fraud prevention. The Card Issuer will receive, hold and transfer funds on your behalf.
19.3. COG does not receive, hold, transfer or come into possession of your funds. COG provides the following technical services: administering your enrollment into that service; receiving and relaying your transfer instructions for execution by the Card Issuer and Account Provider; reporting services regarding the funds held or transferred for you by the Card Issuer and Account Provider; and associated customer support.

20. Customer Support
If you have an inquiry regarding a payment made with COG, or you believe there has been an error or unauthorised Transaction, please contact the COG Customer Support immediately. Customer Support can be contacted via app, by phone 0203 718 3143 or by email at [email protected].

21. Recording Calls
You understand and agree that COG may, without further notice or warning and in our discretion, monitor or record the telephone conversations you or anyone acting on your behalf has with COG or its agents for quality control and training purposes or for its own protection. You acknowledge and understand that, while your communications with COG may be overheard, monitored, or recorded without further notice or warning, not all telephone lines or calls may be recorded by COG, and COG does not guarantee that recordings of any particular telephone calls will be retained or retrievable.

22. Closing your Card Account
22.1. How you May Close your Card Account
If you wish to close your Card Account, you must contact us by phone at +44 (0) 1903 680 360. Your Card Account can be closed only by you and only over the phone. If you call us with such a request, COG will take certain steps to verify your identity and you agree to cooperate in such verification. Once COG has verified your identity and confirmed you wish to close your Card Account, the Card Issuer will close your Account. When your Card Account is closed, any pending instructions will be canceled.
22.2. Limitations on Closing your Card Account
You may not close your Card Account to evade an investigation. If you attempt to close your Card Account while the Card Issuer or COG are conducting an investigation, it may freeze the account to protect all parties to the COG Services, its affiliates, or a third party against any liability. You will remain liable for any obligations related to your Card Account even after the Card Account is closed.

23. Indemnification
You agree to defend, indemnify and hold the parties to these Terms and Conditions, our parents, affiliates and the officers, directors, agents, joint venturers, employees and suppliers of COG harmless from any claim or demand (including attorneys’ fees) made or incurred by any third party due to or arising out of your breach of these Terms and Conditions, your improper use of the COG Services, and/or your violation of any law or the rights of a third party.

24. Limitations of Liability
In no event shall COG, our parent and affiliates, and the officers, directors, agents, joint venturers, employees and suppliers of COG (“COG Parties”) be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our website, the COG services or these Terms and Conditions, however arising. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. The liability of COG parties to you or any third parties in any circumstance and in the aggregate is limited to £50. In addition, to the extent permitted by applicable law COG parties are not liable, and you agree not to hold these parties responsible, for any damages or losses (including, but not limited to, loss of money, goodwill, or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from: (1) Your use of or your inability to use the COG Services; (2) Delays or disruptions in the COG Services; (3) Viruses or other malicious software obtained by accessing the COG Services or any associated site or service; (4) Glitches, bugs, errors, or inaccuracies of any kind in the COG Services; (5) The content, actions, or inactions of third parties; (6) A suspension or other action taken with respect to your Card Account; (7) Your need to modify practices, content, or behavior, or your loss of or inability to do business, as a result of changes to these Terms and Conditions or COG’s policies. COG reserves the right to modify its policies and these Terms and Conditions at any time consistent with the provisions outlined herein.

25. No Warranty
The COG Services are provided “as is,” “as available” and without any representation or warranty, whether express, implied or statutory. COG, and the officers, directors, agents, joint venturers, employees and suppliers of COG, our parent or our affiliates, (collectively, “COG Parties”), make no representation or warranty of any kind whatsoever for the services or the content, materials, information and functions made accessible by the COG Services used on or accessed through the COG Services, or for any breach of security associated with the transmission of sensitive information through the COG Services. The COG Parties do not warrant that the functions contained in the COG Services will be uninterrupted or error free. The COG Parties shall not be responsible for any service interruptions, including, but not limited to, system failures or other interruptions that may affect the receipt, processing, acceptance, completion or settlement of payment transactions or the COG Services. The COG Parties specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
COG does not have any control over the products or services that are paid for with the COG Services. COG is not responsible for the quality, performance, or any consequential results of the products and or services purchased during the transactions. COG cannot ensure that a merchant you are dealing with will actually complete the transaction or is authorized to do so. COG does not guarantee continuous, uninterrupted or secure access to any part of the COG Services, and operation of the COG Services may be interfered with by numerous factors outside of our control. COG will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts and credit cards are processed in a timely manner but COG makes no guarantees or warranties regarding the amount of time needed to complete processing because the COG Services are dependent upon many factors outside of our control, such as delays in the banking system. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. This paragraph gives you specific legal rights and you may also have other legal rights that vary from state to state.

26. Complete Agreement
These Terms and Conditions and the Cardholder Agreement (set out in Annex 1), set forth the entire understanding between you, the Card Issuer, and COG (as technical service provider) with respect to the COG Services. Any other terms which by their nature should survive, will survive the termination of these Terms and Conditions. Unless stated otherwise in these Terms and Conditions, if any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

27. Force Majeure
We shall not be liable for any delays in processing or other nonperformance caused by such events as fires, telecommunications failures, utility failures, power failures, equipment failures, software failures, labor strife, riots, war, terrorist attack, nonperformance of our vendors or suppliers, acts of God, or other causes over which COG has no reasonable control, and nothing in this section will affect or excuse your liabilities and obligations under these Terms and Conditions.

28. Governing Law
You agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Terms and Conditions and any claim or Dispute that has arisen or may arise between you and COG.